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Shipping, Returns and Refund Policy

HomeShipping, Returns and Refund Policy

Shipping, Returns and Refund Policy

Effective Date: [01.03.2025]

A. Shipping & Delivery Policy

  • In case of COD, products will be handed over once the payment is done.
  • We will not be responsible for shipping delays as parcel will be in best care of third party service.
  • Estimated delivery time is 7-10 working days excluding weekends.
  • Tracking details will be shared on your given number.
  • You can track your order or write us on jbdagroventure@gmail.com.
  • Courier partner will make 2 attempts for delivery at your doorstep.

 

B. Cancellation Policy

Immediate Cancellation (Within 30 Minutes of Order Placement)

      • If you wish to cancel your order, you can do so within 30 minutes of placing it by visiting the “My Account” section on our website. This allows us to process your request promptly and ensure a hassle-free experience.

Cancellation Before Shipment

      • If your order has not been shipped yet, you can cancel it by contacting us via email at jbdagroventure@gmail.com. In this case, your order will be canceled, and we will refund the entire amount within 7-10 business days after processing your cancellation request.

Cancellation After Shipment

      • If your order has already been shipped but has not yet been delivered, please get in touch with us at jbdagroventure@gmail.com. If the order has been handed over to our logistics partner, they may still attempt delivery. In such cases, kindly do not accept the delivery. Once we receive the product back and verify its packaging condition, we will refund your money within 10-15 business days. Please note, INR 50 will be charged as shipping or pickup fees for cancellations or exchanges after dispatch, and this amount will be deducted from your total refund.

C. Returns

At Spicehub, we strive to ensure that you are satisfied with your purchases. If you are not entirely happy with your purchase, we’re here to help. This Refund and Returns Policy outlines the terms and conditions for returning products purchased from [spicehub.com] (the “Site”) and receiving a refund.

Our policy lasts [30] days. If [30] days have passed since your purchase, we, unfortunately, cannot offer you a refund or exchange.

1. Eligibility for Returns:

To be eligible for a return:

  • The product must be unused and in the same condition that you received it.
  • The product must be in the original packaging.
  • You must provide proof of purchase (receipt or order confirmation).

Non-Returnable Items:

Certain items are not eligible for return:

  • Perishable goods (e.g., fresh spices or foods with a short shelf life).
  • Opened or used products.
  • Items purchased on sale or with a discount (unless they are defective).

If you have received a defective or damaged product, please see the section on Defective or Damaged Products below.

2. How to Initiate a Return

To initiate a return, please contact us at jbdagroventure@gmail.com with your order number and reason for the return. We will provide you with instructions on how and where to send your returned product.

Return Shipping:

  • You will be responsible for paying the shipping costs for returning your item unless the product was defective or damaged upon arrival.
  • Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
  • We recommend using a trackable shipping service or purchasing shipping insurance for your returned item. We cannot guarantee that we will receive your returned item.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved Refunds:

  • If your refund is approved, it will be processed, and a credit will be applied to your original method of payment within [15] days.
  • If you haven’t received a refund after [15] days, please first check with your bank or credit card company as it may take some time before the refund is officially posted.

Partial Refunds:

  • In certain situations, only partial refunds will be granted (if applicable). For example, if a product is not in its original condition or is damaged/missing parts for reasons not due to our error.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective or damaged product for the same item, please contact us at jbdagroventure@gmail.com and provide details of the issue. We will cover the cost of shipping for exchanges of defective or damaged items.

5. Defective or Damaged Products

If you received a product that is defective, damaged, or not as described, please contact us immediately at jbdagroventure@gmail.com with:

  • Your order number
  • A description of the issue
  • Photos of the defective or damaged product

We will provide instructions on how to proceed, and, if applicable, arrange for a replacement or a full refund.

6. Late or Missing Refunds

If you haven’t received your refund after the expected processing time:

  1. First check your bank account again.
  2. Contact your credit card company—it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and still have not received your refund, please contact us at jbdagroventure@gmail.com.

7. Sale Items

Only regular-priced items may be refunded. Unfortunately, sale or clearance items cannot be refunded unless they are defective or damaged upon receipt.

8. Contact Us

If you have any questions about our Refund and Returns Policy, feel free to contact us:

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